COMPLAINT/APPEAL POLICY:
JSMDC endeavors to respond promptly, courteously, and constructively to all complaints and appeals. The Editorial Board welcomes complaints regarding journal policies, editorial processes, publication ethics, undue delays, or editorial decisions, including manuscript rejection. All complaints and appeals are handled fairly, confidentially, and in accordance with the recommendations of the Committee on Publication Ethics (COPE).
Complaints or appeals may be submitted by email to the official JSMDC email address (editors@jsmdc.pk) or by post to:
Editorial Office
Journal of Sharif Medical & Dental College (JSMDC), Sharif Medical & Dental College
Sharif Medical City Road, Jati Umra, Lahore, Pakistan
Procedure
• The complaint or appeal will be reviewed by the Editorial Office and discussed with the Editor. Where appropriate, additional members of the Editorial Board may be consulted.
• All complaints and appeals will be acknowledged upon receipt.
• Wherever possible, a final response will be provided within two weeks. If additional time is required for investigation, an interim response will be issued within two weeks, followed by periodic updates until the matter is resolved.
• If the complainant or appellant remains dissatisfied with the outcome, the matter may be referred to the journal's Editorial and Publishing Management Team for further review. Queries may also be sent to smdc@sharifmedicalcity.org.
• The decision reached after the final review shall be communicated to the complainant/appellant. All decisions will be made impartially and in accordance with the journal's editorial policies and COPE guidelines.